Compliance

Privacy and Protection

United Consumers, Inc. strives to handle each account with the utmost respect and professionalism and part of this process is making sure that all policies and procedures are compliant with all federal, state, and local laws and regulations.

  • FDCPA Training
    The Federal Debt Collection Practices Act is a federal law governing the collection industry and is trained and tested at hire and annually with staff.
  • FCRA Training
    The Fair Credit Reporting Act is a federal law governing the way information is reported to the credit bureaus. Policies are implemented to ensure that information sent to the credit bureaus is protected and within the guidelines of the law.
  • Account Scrub (cell, bankruptcy, deceased)
    Upon client account placement, data scrubbing is employed to target certain identifiers to assist in removing inaccurate, outdated, corrupt or otherwise ineffective data.

United Consumers, Inc. also undergoes annual audits with various organizations to ensure the highest level of compliance.

Contact

For additional information, please contact us at 800-736-6615 or email uci@ucicollects.com.

Frequently Asked Questions

What is FDCPA?

FDCPA stands for the Fair Debt Collections Practices Act. It was passed in 1977 to protect consumers from abusive, deceptive and unfair debt collection practices. To read more on your rights under FDCPA, please visit: FEDERAL TRADE COMMISSION

How can I get a copy of my bill?

Please call our office to speak to an account representative.

I would like to dispute my bill. How do I do that?

Please call our office or submit in writing your dispute, providing the reasons you are disputing.