Client Information

Understanding the needs of our clients is our number one priority.

That is why we offer a wide range of services to meet your needs. Our goal is help you eliminate the worry of your accounts receivable, so you can focus of doing what you are in business to do.

  •  Contingent Fees
    This company works on a commission basis; if no monies are recovered for a client, then the client does not pay a fee.
  • Bonded, Licensed and Insured
    United Consumers, Inc. is bonded, licensed and insured in most states or has established relationships with other agencies who are.
  • BA Agreement and Red Flag Compliant
    With all medical collections, this company adheres to proper health care compliance and takes safeguarding of consumer’s information of utmost importance.
  • SOC 1, Type 1 Certification
    With this certification, United Consumers, Inc. has taken the steps to audit its protocols and financial parameters.
  • Credit Bureau Reporting
    This service if offered to all clients at no extra cost.  Credit bureau reporting is undertaken with the three major credit bureau reporting agencies—Equifax, Experian, and Trans Union.
  • Real-Time Credit Card Processing
    This procedure allows this company to automatically process credit card payments and ACH checks while obtaining immediate authorization for the transactions as the transactions are being submitted for processing.
  • Legal Liaison Services
    This service is provided to every client at a slightly higher commission rate to cover attorney and court costs with this company acting as a liaison between the client and the attorney.
  • Dedicated Client Services Representative
    A singular individual is assigned to each client to assist in servicing the client’s needs and to address any client concerns or issues.
  • Files Transfer FTP
    This standard internet protocol is used for transmitting files between clients and this company by having each client assigned their own portal with secure log-in user identification and passwords.
  • Client Web Secure Access 24/7
    Interested clients can be set up to access some information pertaining to their accounts at their convenience 24 hours a day, 7 days a week.
  • Reports
    Generally provided on a monthly basis, standard reports such as acknowledgement, production, status, close and remittance are and/or can be provided to a client.  Customized reports are also available for discussion with the client on a case-by-case basis.
  • Customer Satisfaction Surveys
    Periodically, this company will attempt to reach out to facilitate feedback from a client regarding their satisfaction with the performance of United Consumers, Inc.  This company believes in good and effective communication with its client partnerships.

Industries Served

Healthcare

According to the American Hospital Association, hospitals provided over $38 billion in uncompensated care to patients in 2017 (American Hospital Association, January 2019).

Government

According to a survey conducted by the CFPB in 2017, 21% of consumers contacted owed an overdue tax bill (CFPB, January 2017).

Utilities

Utility bad debt is estimated to reach $2.25 billion by 2020. In 2017, an estimate by the CFBP states that 28% of people in debt have a past-due utility bill (Kaulkin Ginsberg, September 2015).

Retail

According to the Federal Reserve System, Americans accumulated over $6.2 billion in nonrevolving debt by the end of 2018 (Federal Reserve System, March 2019).

Contact information

For additional information or to speak to one of our sales representatives, please contact us.

Frequently Asked Questions

How much does your service cost?

Most of our services are provided on a contingent basis, meaning you do not pay us until we recover money on your accounts. For further information, contact our office to discuss your needs and receive a personalized quote.

What is the rate of recovery?

Recovery rates depend on the information provided at placement such as the volume number of accounts, the total monetary amount outstanding among the delinquent accounts, the average balance of the accounts, the date of service pertaining to the accounts, and the information being provided on the accounts. The more information an agency is provided to locate and contact an individual, the higher the rate of recovery.

How much additional work is needed by my office?
Our services are designed to minimize time, energy and stress spent by your office to recover funds and place those efforts on us, giving you more time to spend on doing what you are in business to do.
What is required in order for collection work to proceed on our behalf?

Our new client implementation team will work with you to complete all the necessary documentation and confidentiality forms to ensure compliance, accuracy, and efficiency during this process.

What type of reports do you provide?
United Consumers, Inc. provides a wide-range of standard reports including monthly remittance statements, account status updates, and close-out information. Customized reports can be provided on a case-by-case basis to meet the needs of the client.
Do you credit report?

Yes. United Consumers, Inc. reports to the three major credit reporting agencies, Equifax, Experian and Trans Union, within all federal and state guidelines.